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Store Information


Terms and Conditions

Terms and Conditions


Zero Fraud Tolerance Policy:
We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity.  In ALL cases, we will file a report with IFCC (Internet Fraud Complaint Center).  In all cases where the chargeback is clearly fraudulent and with ill intent, we will file a report with the customer's local authorities. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities.

Coconut Bay Cosmetics will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account.    

Chargeback Policy:
Customers are urged to contact us by phone or email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily.

A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. Also fraudulent chargebacks WILL be reported to all major credit bureaus as a delinquent collection account. 

Payment Transaction Reversal and Payment Fraud :

You are fully responsible for paying all monies owed to Coconut Bay Cosmetics. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence.  In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Coconut Bay Cosmetics immediately.  Payment is due within 24 hours of reversal.  Past due amount will accrue a penalty of $1.00 per day until payment in full is made.  Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.

 

Return Policies
Coconut Bay Cosmetics. is dedicated to customer satisfaction. Due to the nature of the products we sell, we  DO NOT accept returns.  We strongly encourage you to purchase sample products first to determine whether our products meets your specific needs. In the event you are not happy with your order please contact us.  All returns will be at our discretion and are subject to a 25% restocking fee.

Shipping Policies
Shipping from Coconut Bay Cosmetics will be shipped with confirmation numbers so we can know that you have received your items.  

Coconut Bay Cosmetics reserves the right to choose the shipping method according to speed and price regardless of method chosen. 

All shipping cost include a handling fee.

International Sales Policies

All international orders require a $50.00 minimum purchase for bulk orders.

All international sales are processed as follows:

We do not accept paypal for international orders.  The only acceptable payment method for international orders will be a wire transfer to our bank. 

 

1) You add the items to your shopping cart and select Wire Transfer as the payment method. 

2) We will email you a shipping quote.
3) You wire payment to our bank for your order.  For large orders, it may take 7 business days or more to process the order.
4) When we get your order processed we then weigh the packages and get a
direct shipping quote from UPS.
5) We contact you with the amount
6) You send a second wire for the shipping cost and we ship you the order usually
within 2 business days of your shipping wire.

You, the customer are responsible for all import fees, duties, taxes and any other cost related to importing your order.

 

Promotional-Sale-Items (a.k.a. Sales, specials, sales-promotions, Discount-promotions, Special-Sale-Items, or any item not offered at full retail cost) are subject to availability while quantities last.

In the event Promotional-Sale-Items become sold out and unavailable after customer submits order payment and prior to customer's order processing/packaging, Coconut Bay Cosmetics reserves the right to place said items on back order or authorize customer refund.


INDEMNIFICATION - You agree to defend, indemnify and hold King Arthur's Court, L.L.C. and coconutbaycosmetics.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

TERMINATION - These terms are effective unless and until terminated by either you or King Arthur's Court, L.L.C. and coconutbaycosmetics.com . You may terminate this Agreement at any time. King Arthur's Court, L.L.C. and coconutbaycosmetics.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in King Arthur's Court, L.L.C. and coconutbaycosmetics.com's sole discretion you fail to comply with any term or provision of this Agreement.

DISCLAIMER - THIS SITE IS PROVIDED BY King Arthur's Court, L.L.C. and coconutbaycosmetics.com ON AN "AS IS" BASIS. King Arthur's Court, L.L.C. and coconutbaycosmetics.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, King Arthur's Court, L.L.C. and coconutbaycosmetics.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. King Arthur's Court, L.L.C. and coconutbaycosmetics.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. WITHOUT LIMITING THE FOREGOING, King Arthur's Court, L.L.C. and coconutbaycosmetics.com DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE.

LIMITATION OF LIABILITY - UNDER NO CIRCUMSTANCES, SHALL King Arthur's Court, L.L.C. and coconutbaycosmetics.com OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE King Arthur's Court, L.L.C. and coconutbaycosmetics.com WEB SITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF King Arthur's Court, L.L.C. and coconutbaycosmetics.com HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEB SITE OR ANY CONTENT ON THE SITE, OR WITH THE King Arthur's Court, L.L.C. and coconutbaycosmetics.com TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE King Arthur's Court, L.L.C. and coconutbaycosmetics.com WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE King Arthur's Court, L.L.C. and coconutbaycosmetics.com WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF King Arthur's Court, L.L.C. and coconutbaycosmetics.com UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE DOLLAR ($1).

GOVERNING LAW AND VENUE:  This agreement shall be governed by the laws of the State of Alabama and both parties agree that the proper forum for resolution of any dispute regarding the subject matter of this agreement shall be the Circuit Court of Cullman County, Alabama.


COLORS - We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. 

Mineral cosmetics are a natural product and may have slight color variations from one batch to another batch. 

Mineral cosmetics sold on this website are intended for cosmetic applications applied externally to the skin. Do not use this product for anything other than its intended use.

If you do not agree with our terms of service, privacy policy, or return policy, do not use this website. Policies and terms may change at any time without notice.  It is the customer's responsibilty to check for changes.

 

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